When it comes to claiming from an insurance provider, it’s often a hassle, but one Twitter user’s battle with Nedbank was fast-tracked after Prince Kaybee publicly came to his assistance.
Using the handle @ThaboMasterP, the man revealed his headache after a hailstorm damaged his garage. Following the natural disaster, his home insurance shared a response that had the Twitter timeline fuming…
Alongside the visible damage, the tweep posted: “Nedbank is refusing to pay the claim, citing that there was no hailstorm in Alberton on the 29 of March.
Further saying that the house wasn’t maintained and the house must be repainted every two years. But [they] never tell clients all that, easy to take money but never pay.”
Along with hundreds of disgruntled tweeps who have had similar experiences, Kaybee took Nedbank to task.
He posted: “Nedbank, are you trying to tell us this man photoshopped the hailstorm in this picture? When do you suggest the hailstorm was? Also, is painting the house a deterrence for the damage the storm made?”
He added: “Don’t bore us, pay the claim and stop this nonsense moving forward.”
Ola @Nedbank , are you trying to tell us this man photoshopped the hailstorm in this picture? When do you suggest the hailstorm was? Also is painting the house a deterrence for the damage the storm made? Don’t bore us, pay the claim and stop this nonsense moving forward. https://t.co/BSGkiXyWbf
— K A B I L L I O N (@PrinceKaybee_SA) April 19, 2023
A few days after the viral tweet, the man shared an update.
He tweeted: “Insurance agreed to pay for the repairs. THANK YOU very, very much.”
Update, insurance agreed to pay for the repairs 🙏🏾🙏🏾 THANK YOU very very much 🙏🏾🙏🏾
— Frank (@ThaboMasterP) April 20, 2023
Prince Kaybee also hopped on the tweet, adding: “Hoping all episodes of people’s misfortunes get sorted like this one.”
Following the update, many tweeps praised the muso for getting the man the help he desperately and deservedly needed.
@QueenEphanie: “Thank you, Prince Kaybee; your influence on this platform should really go noticed”
@Paul_Lefa: “With great power comes great responsibility. Well done, Prince Kaybee absolutely amazing influence”
@LordPiccoloSA: “Now this is what I call influential power execution done right.”
Meanwhile, Nedbank responded to the backlash with a tweet of its own.
They posted in response to the insurance claim: “At no point did Nedbank refuse to pay this claim. We acknowledge that we could have communicated more effectively with our client and are working to close these gaps. We are pleased to have resolved the matter with them directly this afternoon”.
At no point did Nedbank refuse to pay this claim. We acknowledge that we could have communicated more effectively with our client and are working to close these gaps. We are pleased to have resolved the matter with them directly this afternoon.
— Nedbank (@Nedbank) April 20, 2023