Have your worked in the TRAVEL SECTOR where you have been the critical “go between” the sales team and the product development team?
Our client in Century City requires your effective communication & strong admin ability for compiling product information, supporting sales efforts & manage relationships with internal teams / external partners.If you have excellent organizational skills, attention to detail, and a passion for the TRAVEL industry you will love working in this role!
REQUIREMENTS
- Matric, relevant qualification advantageous
- Proven experience in Sales Support, Administration, or a customer-facing role, preferably within the travel or hospitality industry
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems
- Strong analytical skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Passion for travel and familiarity with managing incoming tourist destinations
DUTIES
Sales Support:
- Assist the sales team in preparing proposals and presentations for clients.
- Maintain a comprehensive knowledge of all tour products, ensuring the sales team is updated with relevant information.
- Process sales inquiries and follow up with prospective clients as directed by the sales manager.
- Assist in the coordination of sales meetings, training sessions, and client events.
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Product Management:
- Collaborate with the product development team to compile and maintain accurate product information and pricing.
- Monitor competitor offerings and trends to inform product enhancements and adjustments.
- Collect and analyze feedback from sales and clients to support product improvements.
Data Management:
- Update and maintain the CRM system with client interactions, feedback, and sales forecasts.
- Generate reports on sales performance metrics and product progress as required by management.
- Ensure all marketing materials accurately reflect current product offerings and are distributed to the sales team.
Communication & Liaison:
- Serve as the primary point of contact between the sales team and product development team.
- Facilitate the flow of information to ensure alignment between sales objectives and product offerings.
- Attend trade shows and industry events to represent the company and gather market intelligence.
Customer Relationship Management:
- Build and maintain strong relationships with clients, vendors, and partners to enhance business opportunities.
- Assist in resolving client inquiries and issues related to products or services.
- Support customer engagement initiatives to enhance client satisfaction and retention.
Salary: R negotiable dependent on experience
